Terms and conditions

1. Payment and order validation

•Acceptance of Terms: Payment for a mystery box serves as validation for the order and constitutes acceptance of the terms outlined herein.
•Order Processing: Orders will be processed promptly upon receipt of payment. The contents of each mystery box are determined based on the selected package, and each purchase constitutes a separate and individual transaction.

2. Contents of mystery box

•Curated Selection: Each mystery box offered by Mystilux is carefully curated to include a variety of items related to the chosen niche or package.
•Varied Contents: While we strive to ensure that every box contains exciting and relevant items, please note that the specific contents of each box may vary based on availability, seasonal changes, and other factors.

3. Exclusions

•No Edible Items: No edible items will be included in any mystery box provided by Mystilux. This policy is in place for safety and hygiene reasons.
•Legal Compliance: Additionally, we do not include any items that are illegal, hazardous, or otherwise prohibited by law.

4. Refund policy

•No-Refund Policy: Mystilux operates under a strict no-refund policy for mystery box purchases. However, we are committed to customer satisfaction and will address any issues on a case-by-case basis.
•Exceptional Circumstances: In exceptional circumstances, such as cases of product defects or shipping errors, compensation or replacement may be considered. Please contact our customer service team for assistance.

5. Customer responsibilities

•Accurate Information: It is the responsibility of the customer to ensure the accuracy of the shipping address provided during checkout. Failure to provide accurate information may result in delivery delays or non-delivery of the mystery box.
•Timely Retrieval: Customers are also responsible for retrieving packages from their local delivery location within a reasonable timeframe. Failure to do so may result in additional fees or consequences, for which Mystilux will not be liable.

6. Liability

•Limited Liability: Mystilux shall not be held liable for any damages, losses, or liabilities arising from the use of the mystery box service, except in cases of gross negligence or willful misconduct.
•Indemnification: By using our service, customers agree to indemnify and hold Mystilux harmless from any claims, actions, or demands arising from their use of the mystery box service.

7. Amendments

•Right to Amend: Mystilux reserves the right to amend or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page.
•Customer Responsibility: It is the responsibility of the customer to review these Terms periodically to stay informed of any updates or modifications.

8. Contact us

•Customer Support: If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to contact us at Support@mystilux.com.
•Commitment to Service: Our customer service team is committed to addressing your inquiries promptly and transparently, ensuring that you have a positive experience with Mystilux.

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These detailed Terms and Conditions outline the agreement between Mystilux and its customers regarding the use of the mystery box service. By using our service, customers agree to abide by these Terms. Should you have any questions or require further clarification, please contact us. We appreciate your cooperation and look forward to providing you with an exceptional mystery box experience.